Complaints procedure

At Close Brothers Commercial Finance, we aim to give you outstanding customer service. However, if you feel we have fallen short of this please contact us so that we can investigate fully.

How to make a complaint

Close Brothers Commercial Finance, a trading style of Close Brothers Limited, is committed to providing products and services of the highest standard. Should you feel we’ve fallen short of this, we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.

Should you have any questions regarding your complaint or our complaint handling procedures please contact our Customer Services Team on 028 9026 9290 for NI or on +4420 3816 8919 for ROI. You can email us at complaints.ireland@closebrothers.com.

Where you wish to raise a complaint, you may contact us verbally over the telephone or in writing if preferred, using the following contact details:

Northern Ireland

Call us on: 028 934 41420
Email us at: complaints.ireland@closebrothers.com
You can write to us at:

Close Brothers Commercial Finance

2nd Floor Centrepoint

24 Ormeau Avenue

Belfast, BT2 8HS

Once we have fully investigated your complaint, we will write to you confirming our decision, how it was reached and any offer of redress where this is appropriate.

If we are unable to resolve your complaint, you may be able to refer it to the Financial Ombudsman Service. We will notify you of eligibility criteria at the time of the complaint.

The Financial Ombudsman Service is an independent arbitration service provided free for consumers.

Should you be dissatisfied with our response you may contact the Financial Ombudsman Service, using the contact details below:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial–ombudsman.org.uk